Refund policy

Introduction

At Just Too Cool, we aim to ensure your shopping experience is pleasant and satisfactory. This Refund Policy outlines the conditions under which you can request a refund and the steps to follow if you encounter issues with your purchase.

Refund Policy

Customer Protection allows you to get a refund within the protection period if your item:

  • Does not arrive
  • Arrives damaged
  • Arrives not as described

Refund Period

  • Duration: 15 days from the moment you confirm receipt of your item.
  • Coverage: Items marked with "Buyer Protection" on their detail page.

Exclusions

Buyer Protection does not cover:

  • Items you have damaged yourself
  • Personalized or custom-made items
  • Perishable items (e.g., flowers)
  • Items unsuitable for return due to hygiene or health reasons

For more details or questions exclusions contact us at : hello@justoocool.com

How to Request a Refund

1. Contact the Store

  • Action Required: Notify us of the issue with your item. Provide detailed information and upload any supporting documents, such as images or screenshots, to assist in resolving the problem.

2. Make a Return/Refund Request

  • Steps to Follow:
    • Go to our contact page or email us: hello@justoocool.com
    • In the Subject Tab please state "Refund Request" and then add your order number and the item you want a refund for.  
    • Notify us of the issue with your item. Provide detailed information and upload any supporting documents, such as images or screenshots, to assist in resolving the problem.
    • Submit a Refund Only or Return & Refund application.

3. Return Shipping Costs

  • Change of Mind: If you decide to return an item due to a change of mind, you will be responsible for the return shipping costs.
  • Defective or Incorrect Items: If the item is defective, not as described, or incorrect, we will cover the return shipping costs.

Refund Processing

Refund Timeline

  • Standard Processing Time: Refunds typically take 1-10 working days to be processed, depending on your original payment method.
  • Refund Methods:
    • Refunds will be issued to your original payment method.

Tracking Refund Status

  • Updates:  If you need to know the status please email us at hello@justtoocool.com
  • Please include "Refund Status" and your order number in the subject line.

Additional Scenarios Covered by Buyer Protection

  1. Seller's Breach of Promises:

    • Includes failure to follow up with warranty services or additional shipping costs beyond those agreed upon.

  2. Unacceptable Behavior:

    • Includes abusive language or other behaviours affecting your rights as a shopper.

For assistance with these issues, contact us.

Contact Us

For any questions or issues regarding your refund, please contact us.

Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page. Please review this policy periodically to stay informed of any updates.

Thank you for shopping with us. We appreciate your business and are here to ensure you have a pleasant shopping experience!